Frequently asked questions
Answers to the questions we are asked most often.
How late can I cancel free of charge?
Cancellation is free up to 14 days before arrival. After that, there is a penalty equal to one night.
How do I pay?
If you book through the booking system on this website, follow the instructions on the booking page. If you book directly with us by phone or WhatsApp, you pay a deposit and settle the balance on arrival.
Is breakfast included?
Yes. You will find it in the breakfast corner of your room and can prepare it whenever you like: coffee, tea, herbal teas, biscuits, cereals, rusks, butter, honey, jams, Nutella, milk and fruit juices, with a coffee machine, milk frother and kettle.
Can I get there by car?
The B&B is in a limited traffic zone (ZTL). On the How to get here page you will find Garage Duomo, the walking route with photos and the other garages, with address and phone number: you contact them directly.
Are there stairs? Is there a lift?
The B&B is on the first floor of Palazzo San Massimo, a historic building with no lift.
What time can I arrive?
Check-in is from 14:30 to 19:30. If you are arriving between 19:30 and 23:30, message us on WhatsApp (opens in a new tab) and choose: free self check-in, with our video showing you how to collect the keys from the letterbox and get into your room, or an in-person welcome for a €15 supplement, as our staff come in specially for you. Check-in is not possible after 23:30.
What time do I have to leave the room?
Check-out is by 10:00-10:30. If you leave before 10:00, you can drop the keys in the letterbox.
Can I leave my luggage?
Yes, from 10:00 onwards. Before 10:00 it is not possible, because no staff are there.
Can I bring pets?
Yes, on request, with a small supplement.
Are children welcome?
Yes, of all ages. Children aged 0 to 3 stay free; from age 4 they pay the normal supplement for the third and fourth guest. A cot is available on request. For the third and fourth guest, the Deluxe has a double sofa bed and the Superior two single bunk beds.
Is there a tourist tax?
Yes: €3 per person per day, for a maximum of 7 nights. Children under 12 do not pay it.
- Talk directly to us on WhatsApp, before and during your stay.
- All the garages in the area, with address and phone number, to plan your arrival in the ZTL.
- A book in your room with our tips: things to do, where to eat, what to see.